Citizen-Developer Workflow Platform | Emory University
The Summary:
Implement a citizen-developer workflow automation solution to enable non-technical users to create, manage, and optimize approval workflows.
Details:
Designed a low-code/no-code platform allowing faculty and administrative staff to build customized workflows with customized-support from the Technology Team.
Integrated with Emory’s existing ERP systems and academic record-keeping databases for real-time data synchronization.
Developed training programs to onboard users at various technical proficiency levels, ensuring adoption and success.
Our Impact:
Reduced administrative processing time by 35%, eliminating delays caused by manual approvals. Increased workflow standardization and compliance, ensuring alignment with institutional policies.
Empowered over 500+ faculty and staff members to independently create and manage workflows, reducing IT dependency.